Reference

Terms Conditions

Your sendok888 account comes with clear rules on deposits, withdrawals, game access, and dispute resolution. We built these terms around Indonesia payment flows — DANA, OVO, GoPay — so you know exactly what happens when you top up, play, and cash out.

One account per personReal-name verificationIndonesia regions onlyWallet deposits trackedSupport paths open
sendok888 Terms Conditions
ACCOUNT & DATA

How we handle your account data

Your registration details, transaction history, and game activity stay on our secure servers. We use SSL encryption for every login and payment. Account data is retained as long as your account remains open plus the period local law requires for financial records. You can request a copy of your data or ask us to close your account and remove personal details by contacting support.

Secure login

Every session uses SSL encryption. Your password is hashed; we never store it in plain text. OTP codes sent to your phone add a second layer when you log in from a new device.

Transaction records

Deposits via DANA, OVO, and GoPay are logged with timestamps and IDs. Withdrawal requests record the amount, destination wallet, and approval status so you can track each step.

Data retention

We keep account and transaction data while your account is active and for the period local financial regulations require after closure. Game logs are retained for dispute resolution.

Access your data

Request a copy of your account information, transaction history, or game logs through support. To close your account and request data removal, contact us with your registered details.

CONTACT PATHS

Where to ask about these terms

Questions about account rules, deposit disputes, or withdrawal holds go to our support channels. Live chat answers policy questions in minutes; email gets a reply within one business day; the help centre covers the most common account and payment topics so you can check before you ask.

Team online

Live chat

Open the chat icon in the lobby footer for real-time answers on account status, deposit credits, withdrawal timing, and term interpretation. Available daily during Indonesia daytime hours.

Email support

Send detailed questions or attach screenshots of a transaction issue to our support address. We reply within one business day with next steps or a resolution.

Help centre

Browse articles on account verification, DANA/OVO/GoPay deposit flows, withdrawal requirements, bonus terms, and dispute escalation before contacting support directly.

Terms & Conditions FAQ

No. One account per person is the rule. Multiple accounts linked to the same identity, device, or wallet will be flagged and may result in suspension of all related accounts.

Deposits must come from a wallet registered to the same name as your sendok888 account. Mismatched names trigger a verification hold; the deposit may be returned and your account restricted until you provide ID.

Contact support via live chat or email with the transaction ID or game round reference. We check server logs and wallet records, then reply with a resolution or next steps within three business days.

We post updates to these terms on this page and notify active accounts. Continued use after the update date means you accept the new version. Check this page regularly for any changes.

We email you with the reason and any outstanding balance details. Breaches such as multi-accounting, fraudulent deposits, or region violations may result in forfeiture of funds and permanent closure.

Account and transaction records are kept for the retention period required by local financial regulations, typically three to seven years, then deleted. Contact support to request account closure and data removal.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.